Terms of Service


Fluid Marketing Services

By using our Marketing services, you agree to be bound by the following terms and conditions. Fluid Services reserves the right to change the Terms and Conditions at any time without notice, and your continued use of Fluid Services constitutes your consent to such changes.

  1. DESCRIPTION OF SERVICES. Fluid will provide an ongoing set of online services including website design, copy and editorial development, search engine optimization and website updates as described on the signup page for each specific service. The Timeline that is given to Client is a tentative window of time to complete each service. Fluid reserves the right to make any change with this Timeline.
  2. BUSINESS LOCATIONS:  Fluid will provide these services to one location, which is considered a major city.  For multiple cities, Fluid may include additional charges based on the scope of work. For a 2nd physical location, office or storefront, Fluid will consider this a 2nd separate business.  Fluid may include additional charges based on the scope of work.
  3. LIMITATIONS OF SCOPE. Fluid will not be responsible for work that is beyond the scope of services set forth in the subscription plan in effect at the time Client initiates the service. Any changes to the scope of services will not be effective unless approved by both parties.
  4. MANAGEMENT RESPONSIBILITY. Fluid will provide certain tools, methods, and resources to Client that are intended to help Client grow and build its business. However, Client is fully and exclusively responsible for its own business performance and Client satisfaction. In addition, Client has full and exclusive responsibility for understanding and ensuring compliance with any regulatory, legal or contractual obligations related to Client’s business, including without limitation, data held by Client and its Clients, information provided by Client to Clients and/or other third parties and any safeguarding and security measures that may be required. Fluid may participate in implementing needed systems services and functions, but Client is solely responsible for the final outcomes, actions taken and results produced.
  5. COPYRIGHT. All content produced by Fluid within the scope of Services including software and web code, contents, graphic and designs, or material developed or licensed by Fluid for Client as part of the Services is copyrighted by Fluid and remains the exclusive property of Fluid. Upon termination of this Agreement copyrights shall remain with Fluid. After full payment of services rendered, if Client chooses to cancel this agreement per the conditions in Section 6 below all Fluid copyrighted content, EXCEPT software, web code, WordPress themes and plug-ins, PSD files and other files or code used to create the Client website and newsletter can be used indefinitely by Client for their company website, newsletter and other marketing collateral. This use will be restricted to the Client company use only and Client does not have any rights to resell, license or otherwise allow 3rd parties use of the content.  In the event Fluid ceases business operations and providing the services described in this agreement all Fluid's copyrighted content, EXCEPT software, web code, WordPress themes and plugins, PSD files and other files or code used to create the Client website and newsletter can be used indefinitely by Client for their company website, newsletter and other marketing collateral. This use will be restricted to the Client company use only and Client does not have any rights to resell, license or otherwise allow 3rd parties use of the content.
  6. LINK. Customer hereby acknowledges and agrees that Fluid shall have the right to use the name of Client, including the Client Web Site, for reference as a customer of Fluid services for referral and marketing purposes.
  7. TERM/TERMINATION. Except for reasons of non-performance by either party, this Agreement shall remain in effect until formally terminated in writing by either party. Fluid will start subscription billing to Client beginning the date (“Renewal Date”) client agrees to these terms of services and it shall automatically renew for subsequent one (1) month periods until it is formally terminated in writing or email. Termination of this Agreement requires written or email notice delivered thirty (30) days prior to the desired date of termination. A repeated failure to make payment by date due during any period gives Fluid the option for immediate termination. Upon the expiration or termination of this Agreement for non-payment or non-performance by client, (i) all licenses granted by Fluid to Client here under shall automatically terminate and Client shall immediately cease its use of the licensed content and other provided marketing collateral, and (ii) Client’s right to the Services afforded to Fluid Clients shall automatically terminate. Hosting costs are still the client's responsibility even after Termination. Client can have their website migrated to another host of their own choice and expense. If client migrates to a different hosting platform, Fluid is not responsible for the Client's website anymore. If a domain is registered through Fluid, the Client may have it transferred to another registrar of their own choice and expense.
  8. PRICING. Fluid reserves the right to adjust subscription price at anytime but will allow a minimum of a 1 month “grandfathered” period for the client to adjust to the pricing changes.
  9. PAYMENT FOR SERVICES. Client will pay monthly fees to Fluid for a subscription to Services as described in Fluid's plan in effect at the time of this agreement and for the license to use the Fluid's web services, software and licensed content in conjunction with these services. Payment will be made by automatic credit card transactions. Invoices will include monthly subscription fees and any additional fees for elective or other additional Services that have been purchased by the Client. Invoices will be issued and automatic transactions processed on the Renewal Date as described in Section 6 above. Fluid reserves the right to assess and collect late-payment charges of 1.5% per month on past due balances.  
  10. WARRANTY. Fluid shall provide its services and meet its obligations under this Agreement in a timely and professional manner, using knowledge and skills consistent with generally acceptable standards in Fluid's industry, and will provide a standard of care based on commercially reasonable efforts. The services and all products provided as part of the services are provided “as is” and Fluid disclaims, and client waives, any warranties, express or implied, as to the merchant-ability, fitness for a particular use or purpose, title, non-infringement or any other warranty, condition, guaranty or representation related to the services. Fluid does not warrant that the software or any products or services provided hereunder will be uninterrupted or error-free. Under no circumstances, including negligence, shall the Company be liable for any direct, incidental, special or consequential damages or otherwise, including any damages that result from the use of or inability to use the Website. The Company shall not be responsible for any damages whatsoever that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance.
  11. LIMITATIONS OF LIABILITY. Except to the extent finally determined to have resulted from the gross negligence or intentional misconduct of Fluid, Fluid's liability to pay damages for any losses incurred by client as a result of breach of contract, negligence or other tort committed by Fluid, regardless of the theory of liability asserted, is limited to no more than the total amount of the most recent three (3) months of base fees paid under this agreement. In any case, Fluid and its licensors will not be liable for lost profits or any consequential, indirect, punitive, exemplary or special damages. In addition, Fluid shall have no liability to client arising from or relating to any third party hardware, software, information or materials. Fluid is also not liable for direct or indirect damages created by viruses, hackers or other malicious or accidental destruction of systems or data, though Fluid will attempt to prevent or minimize exposure to such risks.
  12. INDEMNIFICATION. Subject to the provisions hereof, Client shall indemnify, defend and hold harmless from and against any and all amounts payable under any judgment, verdict, court order or settlement for third party claims brought against Fluid and its licensors arising from products or services related to this Agreement. Conversely, Fluid shall indemnify, defend and hold harmless from and against any and all amounts payable under any judgment, verdict, court order or settlement for third party claims brought against Client arising from the gross negligence or intentional misconduct of Fluid.
  13. NON-COMPETE. Fluid Services does not currently offer a non-compete for any of  their services or platforms.

Fluid LOCAL

By using Fluid LOCAL, you agree to be bound by the following terms and conditions. Fluid Services reserves the right to change the Terms and Conditions at any time without notice, and your continued use of Fluid LOCAL constitutes your consent to such changes. There is an underlying theme with the Terms of Service. Be Professional!

  1. Keep it professional. Fluid LOCAL is a professional service. Don’t be unprofessional in any of your contributions.
  2. Sign-up, payment and renewal.  Fluid LOCAL is not available as a separate service. The platform is part of different Fluid Services being offered to ensure that clients get the most out of the platform.   
  3. Cancellation.  Reach out to support@fluid.services to cancel your account or you can manually cancel the service through shop.fluid.services.  
  4. Password. Don’t share your password. Protect your password like you protect your own privacy and your customer’s privacy.
  5. Spamming. No Spamming.
  6. Age. You must be 18 years or older to use Fluid LOCAL.
  7. Automated queries. Don’t use automated web queries (such as but not limited to spiders, robots, screen scraping, database scraping, crawlers and any other automation) to extract or monitor content on sites and pages owned by Fluid Services, or that leverage Fluid LOCAL. Non-commercial public archives and general purpose Internet search engines using such methods for the sole purpose of displaying hyperlinks to sites and pages that leverage Fluid LOCAL are exempt assuming they use a stable IP address or range of addresses and an clearly-identifiable agent.
  8. Reuse. Don’t retrieve, index, or access any portion of Fluid LOCAL sites, or of sites and pages leveraging Fluid LOCAL, for purposes of constructing or populating a searchable database of business reviews.
  9. Reasonable use. Don’t take any action that we judge to place an unreasonable or disproportionately large load on Fluid LOCAL sites, sites leveraging Fluid LOCAL, or Fluid LOCAL technology infrastructure.
  10. Unauthorized access. Don’t try to gain access to Fluid LOCAL sites, user accounts, systems or networks connected to Fluid LOCAL through hacking, social engineering, password mining, or any other means.
  11. User information. Don’t record, process, or mine information about other users or client.
  12. Reverse engineering. Don’t reverse engineer any capability of Fluid LOCAL.
  13. Authorized users. Only prospects evaluating whether to enter into a business relationship with Fluid LOCAL, customers pursuing an ongoing business relationship with Fluid LOCAL, or the authorized agents of prospects or customers should use Fluid LOCAL.
  14. Unauthorized users. Don’t use Fluid LOCAL for the purpose of competitive analysis or in the development of any similar products, services or technology for your use, or the use of any third party.
  15. Fluid LOCAL branding. Don’t remove, hide or alter Fluid LOCAL branding when leveraging plugins or our API on your sites or pages.
  16. Fluid LOCAL changes. We reserve the right to update, modify, or discontinue Fluid LOCAL sites, products, services, and technologies at any time, at our sole discretion, without liability with email notification to account owner.

Content

  1. Ownership. You have sole responsibility for your content contributions, in the form of checkins, reviews received, and comments you have made on those reviews. If you choose to cancel services, you can request that we delete all of this content.
  2. Responsibility. You alone are responsible for any violations of applicable laws in the content that you’ve posted to Fluid LOCAL. Any content you add to Fluid LOCAL is yours, not ours. You are responsible for ensuring that nothing you contribute violates any law or any third-party right including copyright, trademark, privacy right, right of publicity, moral right, trade secret, patent, or other intellectual property or proprietary right.
  3. Privacy. Don’t publicize other people’s private information such as a full name, full address, or a photo of their license plate unless you are referring to members of your organization with permission, or service providers who commonly share or are commonly identified by their own full names. Please don’t post close-up photos of anyone without their permission.
  4. Unacceptable content. Don’t threaten or harass anyone. Avoid lewdness, defamation, hate speech, and other displays of bigotry in all of your contributions. Don’t post pictures of anything not considered to be a “G” rating.
  5. Conflicts of interest. Only request reviews from those with which you have had a legitimate business interaction. Only write reviews about those with whom you have had a legitimate business interaction. Don’t review businesses you own or that employ you, businesses owned by your friends or relatives, or businesses owned by your competitors or fellow members of business networking groups.
  6. Accuracy. Please ensure that your contributions are factually correct and reflect your personal experiences. Your opinions, particularly in reviews, are welcome but please don’t exaggerate or misrepresent your experiences. Fluid Services won’t take sides in a disagreement as to accuracy, but we expect you to take responsibility for the accuracy of your review.
  7. Relevance. Make sure the content of your checkins and reviews pertain directly to the work performed, service provided, products sold, projects estimated, etc.
  8. Checking in. When checking in to a customer location, or anywhere, you have the option to post messages and photos. Keep it professional. Don’t post the same marketing Spam over-and-over. If this seems redundant, it is. We want you to be professional so we listed it twice.
  9. Our rights. We will use your content for your benefit as you direct through the capabilities of Fluid LOCAL. We may also use or reference your content in marketing, demonstrating, training, or advertising Fluid LOCAL.
  10. Syndication. We can enable automatic sharing and/or reposting of your content to third-party sites or services. Once any content has been shared or reposted to such a third-party site, Fluid Services no longer has the responsibility or capability to manage that content in any way.  
  11. Referrals. You can enable links to third-party sites for the purpose of providing additional reviews on those sites. Those sites are entirely in control of the experience for any customer that chooses to click on one of those links.

Enforcement

  1. We are under no obligation to enforce these terms on your behalf against another user. We encourage you to let us know if you believe another user has violated the terms, but we reserve the right to investigate and take appropriate action at our sole discretion. You agree not to violate these terms, and not to assist, encourage, or enable others to do so.

Fluid STATS

Acceptance of terms of use and amendments.  Each time you use or cause access to this web site, you agree to be bound by these Terms and Conditions, as amended from time to time with or without notice to you. In addition, if you are using a particular service on this web site or accessed via this web site, you will be subject to any rules or guidelines applicable to those services, and they will be incorporated by reference within these Terms and Conditions.

    1. Fluid STATS's service.  This web site and the services provided to you on and via this web site are provided on an "AS IS" basis. You agree that Fluid STATS reserves the right to modify or discontinue provision of this web site and its services, and to remove the data you provide, either temporarily or permanently, at any time, without notice and without any liability towards you, Fluid STATS will not be held responsible or liable for timeliness, removal of information, failure to store information, inaccuracy of information, or improper delivery of information.
    2. Your responsibilities and registration obligations.  In order to use our service, you will be required to register for a user account on this web site; in this case, you agree to provide truthful information when requested, and you undertake that you are at least 18 years old. By registering for a user account, you explicitly agree to this site's Terms and Conditions, including any amendments made by Fluid STATS that are published herein.
    3. Registration and password.  You are responsible for maintaining the confidentiality of your password, and you will be responsible for all usage of your user account and/or user name, whether authorized or not authorized by you. You agree to immediately notify Fluid STATS of any unauthorized use of your user account, username or password.
    4. Your conduct.  You agree that all information or data of any kind, whether text, software, code, music or sound, photographs or graphics, video or other materials ("content"), made available publicly or privately, will be under the sole responsibility of the person providing the said content, or of the person whose user account is used. You agree that this web site may expose you to content that may be objectionable or offensive. Fluid STATS will not be responsible to you in any way for content displayed on this web site, nor for any error or omission.
      1. By using this web site or any service provided, you explicitly agree that:
      2. you will not provide any content or conduct yourself in any way that may be construed as: unlawful; illegal; threatening; harmful; abusive; harassing; stalking; tortious; defamatory; libellous; vulgar; obscene; offensive; objectionable; pornographic; designed to interfere with or disrupt the operation of this web site or any service provided; infected with a virus or other destructive or deleterious programming routine; giving rise to civil or criminal liability; or in violation of an applicable local, national or international law;
      3. you will not impersonate or misrepresent your association with any person or entity; you will not forge or otherwise seek to conceal or misrepresent the origin of any content provided by you;
      4. you will not collect or harvest any information about other users;
      5. you will not provide, and you will not use this web site to provide, any content or service in any commercial manner, or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising or commerce; you will not use this web site to promote or operate any service or content without Fluid STATS's prior written consent;
      6. you will not provide any content that may give rise to Fluid STATS being held civilly or criminally liable, or that may be considered a violation of any local, national or international law, including -- but not limited to -- laws relating to copyrights, trademarks, patents, or trade secrets.
    5. Submission of content on this web site  By providing any content to this web site:
      1. you agree to grant Fluid STATS a worldwide, royalty-free, perpetual, non-exclusive right and license (including any moral rights or other necessary rights.) to use, display, reproduce, modify, adapt, publish, distribute, perform, promote, archive, translate, and to create derivative works and compilations, in whole or in part. Such license will apply with respect to any form, media, technology already known at the time of provision or developed subsequently;
      2. you warrant and represent that you have all legal, moral, and other rights that may be necessary to grant Fluid STATS the license specified in this section 7;
      3. you acknowledge and agree that Fluid STATS will have the right (but not obligation), at Fluid STATS's entire discretion, to refuse to publish, or to remove, or to block access to any content you provide, at any time and for any reason, with or without notice.
    6. Third-party services  Goods and services of third parties may be advertised and/or may be made available on or through this web site. Representations made regarding products and services provided by third parties will be governed by the policies and representations made by these third parties. Fluid STATS will not in any manner be liable for or responsible for any of your dealings or interaction with third parties.
    7. Indemnification  You agree to indemnify and hold harmless Fluid STATS and Fluid STATS's representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders, from any claim or demand, including reasonable legal fees, that may be filed by any third party, arising out of your conduct or connection with this web site or service, your provision of content, your violation of these Terms and Conditions, or any other violation by you of the rights of another person or party.
    8. DISCLAIMER OF WARRANTIES  YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEB SITE AND OF ANY SERVICES OR CONTENT PROVIDED (THE "SERVICE") IS AT YOUR OWN RISK. SERVICES AND CONTENT ARE PROVIDED TO YOU "AS IS", AND Fluid STATS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
      1. Fluid STATS MAKES NO WARRANTY, EITHER IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OR OF ANY QUALITY, NOR IS IT WARRANTED EITHER IMPLICITLY OR EXPRESSLY THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER FLUID STATS NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT ANY ADVICE OR ANY OTHER INFORMATION OBTAINED VIA THIS WEB SITE MAY BE USED SOLELY AT YOUR OWN RISK, AND THAT Fluid STATS WILL NOT BE HELD LIABLE IN ANY WAY.
      2. Some jurisdictions may not allow disclaimers of implied warranties, and certain statements in the above disclaimer may not apply to you as regards implied warranties; the other terms and conditions remain enforceable notwithstanding.
    9. LIMITATION OF LIABILITY  YOU EXPRESSLY UNDERSTAND AND AGREE THAT FLUID STATS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES; THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF FLUID STATS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM (I) THE USE OF SERVICES OR THE INABILITY TO USE SERVICES, (II) THE COST OF OBTAINING SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH SERVICES, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS BY ANY THIRD PARTY OR CONDUCT OF ANY THIRD PARTY USING SERVICES, OR (V) ANY OTHER MATTER RELATING TO SERVICES.  In some jurisdictions, it is not permitted to limit liability and, therefore, such limitations may not apply to you.
    10. Reservation of rights  Fluid STATS reserves all of Fluid STATS's rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that Fluid STATS may have in respect of this web site, its content, and goods and services that may be provided. The use of Fluid STATS's rights. and property requires Fluid STATS's prior written consent. By making services available to you, Fluid STATS is not providing you with any implied or express licenses or rights, and you will have no rights to make any commercial use of this web site or provided services without Fluid STATS's prior written consent.
    11. Notification of copyright infringement  If you believe that your property has been used in any way that could be considered a copyright infringement or a violation of your intellectual property rights, Fluid STATS's copyright agent may be contacted.
    12. Applicable law  You agree that these Terms and Conditions and any dispute arising out of your use of this web site or products or services provided will be governed by and construed in accordance with local laws applicable at Fluid STATS's domicile, notwithstanding any differences between the said applicable legislation and legislation in force at your location. By registering for a user account on this web site, or by using this web site and the services it provides, you accept that jurisdiction is granted to the courts having jurisdiction over Fluid STATS's domicile, and that any disputes will be heard by the said courts.
  • Miscellaneous information
    1. In the event that any provision of these Terms and Conditions is deemed to conflict with legislation by a court with jurisdiction over the parties, the said provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of these Terms and Conditions will remain valid and applicable;
    2. The failure of either party to assert any right under these Terms and Conditions will not be considered to be a waiver of that party's right, and the said right will remain in full force and effect;
    3. You agree that any claim or cause in respect of this web site or its services must be filed within one (1) year after such claim or cause arose, or the said claim or cause will be forever barred, without regard to any contrary legislation;
    4. Fluid STATS may assign Fluid STATS's rights and obligations under these Terms and Conditions; in this event, Fluid STATS will be relieved of any further obligation.

Fluid LEADS

  1. BINDING EFFECT. This is a legally binding agreement. By using the Internet site located at leads.fluid.services (the “Site”), and using any Services provided in connection with the Site (as defined below) through the Site or any web or mobile application, you agree to abide by these Terms of Use, as they may be amended by Fluid Services, LLC (“Company”) from time to time in its sole discretion. Company will update the effective date on this webpage any time these Terms of Use have been changed or otherwise updated. If you find these Terms of Use unacceptable, you must immediately leave the Site and cease all use of the Services and the Site. YOU AGREE THAT BY ACCESSING THE SITE AND USING THE SERVICES YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT.
  2. PRIVACY POLICY. Company respects your privacy and permits you to control the treatment of your personal information. A complete statement of Company’s current privacy policy can be found on this Site at https://fluid.services/privacy-policy/. Company’s privacy policy is expressly incorporated into this Agreement by this reference.

When you wish to purchase and use certain Services offered on the Site, you must create a member login by providing the complete and accurate information requested. You will also be asked to provide a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You may not use the account, username, or password of someone else at any time. You agree to notify Company immediately on any unauthorized use of your account, user name, or password. Company shall not be liable for any loss that you incur as a result of someone else using your password, either with or without your knowledge. You may be held liable for any losses incurred by Company, its affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else’s use of your account or password.

  1. SERVICES OFFERED ON THE SITE

3.1. SERVICES OFFERED. Company may make certain services available to you on the Site (the “Services”); specifically, web-based interface phone and SMS communication services for measuring marketing campaigns, improving customer service, and improvising sales performance, among other services (see a complete description of the Services on the Site). Your use of the Site and/or Services shall be referred to herein as, without limitation, the “Services”, your “use of Services”, and your “participation in Services”, including all derivatives.

3.2. CALL RECORDING SERVICES. Company makes available technology that offers you the ability to record incoming telephone calls. When a calling party initiates a call to a tracking phone number, Company will, at your discretion, create a digital audio recording of the telephone call. The laws regarding the notice and notification requirements of such recorded conversations vary by jurisdiction.

You are responsible for complying with the local laws in the relevant jurisdiction when using this feature. Company provides the ability to play a customizable voice message at the beginning of each call to alert callers that the call will be recorded. If you choose to record telephone calls, you expressly agree and acknowledge that (a) you authorize Company to make incoming call recordings on your behalf, (b) you either (i) authorize Company to play a voice message advising the caller that the call is being recorded prior to the call being connected to the party answering the call; OR (ii) make the necessary arrangements to ensure that the caller is provided with the necessary warning about the presence of any recordings made of an call in accordance with the law; (c) you must notify your employee, contractor, officer, agent, authorized representative or other third party that their telephone conversation with a caller is being recorded by Company; and (d) Company will not be liable whatsoever for any use made by you, your employee, contractor, officer, agent, authorized representative, or other third party, of the recordings and its contents, and/or of any personal information disclosed.

3.3. VOICEMAIL SERVICES. Company provides optional voicemail services, which may include premium transcription services. In order to provide transcriptions services, Company may utilize third-party transcription providers. If you wish to opt-out of voicemail transcription services, please contact our support team at the contact information below.

3.4. CALL TRANSCRIPTION SERVICES. Company makes available technology that offers you the ability to transcribe a conversation on incoming telephone calls and voicemail messages (if you request so). When a call party initiates a call to a tracking phone number, we will, at your discretion, create a digital audio recording of the telephone call, transcribe the call (possibly utilizing third-party transcription providers), and display the transcription to you.

  1. PAYMENT FOR SERVICES. By selecting a paid service on the Site, you agree to pay Company the monthly or annual (as applicable) subscription fees indicated for the service ordered (“Service Fees”). Payments shall be charged on the day you sign up for the particular service and will cover the use of that service for a monthly or annual period, as indicated in your order. You agree to allow Company, or our payment affiliates or service providers, to process and/or store your payment card information. You also agree to pay the applicable fees for the Services as they become due (which will include all related taxes) to reimburse Company (including all payment affiliates and service providers) for all collection costs and interest for any overdue amounts.
  2. REFUNDS FOR SERVICES. Service Fees may be refundable only within the first thirty (30) calendar days of service. Overage fees, including additional phone numbers and minutes not included in your plan, are not refundable under any circumstances whatsoever.
  3. COMPANY’S INTELLECTUAL PROPERTY. The Site may contain copyright material, trademarks, and other proprietary information of Company, including, but not limited to, text, graphics, logos, button icons, images, and audio and video clips (“Company’s Intellectual Property”). The collection, arrangement, and assembly of all Company’s Intellectual Property on the Site is the exclusive property of Company. Any trade names or trademarks of Company may not be used in any manner that is likely to confuse consumers or harm Company. Without limitation, all other trademarks, product names, and company names on the Site are the property of their respective owners.
  4. COPYRIGHT INFRINGEMENT. Company has in place certain legally mandated procedures regarding allegations of copyright infringement occurring on the Site or with the Services. Company has adopted a policy that provides for the immediate suspension and/or termination of the Site, Services, or a user’s access to the Site or Services in the event of the infringement on the rights of Company or of a third party, or the violation of any intellectual property laws or regulations. Company’s policy is to investigate any allegations of copyright infringement brought to its attention. If you have evidence, know, or have a good faith belief that your rights or the rights of a third party have been violated and you want Company to delete, edit, or disable the material in question, you must provide Company with all of the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works; (c) identification of the material that is claimed to be infringed or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Company to locate the material; (d) information reasonably sufficient to permit Company to contact you, such as an address, telephone number, and if available, an email address at which you may be contacted; (e) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. For this notification to be effective, you must provide it to Company at:

Fluid Services, LLC

support@fluid.services

  1. COMPLIANCE WITH LAWS

8.1. COMPLIANCE WITH INTELLECTUAL PROPERTY LAWS. When accessing the Site or using the Services, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Services and the Site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, “Content”) in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any Content you provide or transmit, or that is provided or transmitted using your account on the Site. The burden of proving that any Content does not violate any laws or third-party rights rests solely with you.

8.2. COMPLIANCE WITH OTHER LAWS. You represent and warrant that your use of the Site and the Services will be in accordance with the Company Privacy Policy and these Terms of Use, with any other applicable laws and regulations, including without limitation any local laws or regulations in your country, province, state, city, or other governmental area, regarding the Services, online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States, or the country in which you reside, and with any other applicable policy or terms and conditions.

You further represent and warrant that your collection and use of your customer’s personally identifiable information or technical data shall be in compliance with all applicable federal, provincial, state, and local laws, rules, and regulations as the same may be amended or supplemented from time to time, pertaining in any way to the privacy, confidentiality, security, management, disclosure, reporting, and any other obligations related to the possession or use of any of your customer’s personally identifiable information or technical data; including but not limited to the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM”); the Telephone Consumer Protection Act (“TCPA”); and the Personal Information Protection and Electronic Documents Act (“PIPEDA”) (collectively “Privacy Laws and Regulations”). Failure to comply with Privacy Laws and Regulations may result in the immediate suspension and/or termination of your account, as well as civil and/or criminal liability.

  1. INAPPROPRIATE CONTENT. You shall not make the following types of Content available. You agree not to upload, download, display, perform, transmit, or otherwise distribute any Content that (a) is libelous, defamatory, obscene, pornographic, abusive, or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; or (c) advertises or otherwise solicits funds or is a solicitation for goods or services. Company reserves the right to terminate your receipt, transmission, or other distribution of any such material and, if applicable, to delete any such material from its Site and servers. Company intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms of Use or of any applicable laws.
  2. USER CONTENT. You grant Company a license to use the materials you post to the Site. By posting, downloading, displaying, performing, transmitting, or otherwise distributing information or other content (“User Content”) to the Site, you are granting Company, its affiliates, officers, directors, employees, consultants, agents, and representatives a license to use User Content in connection with the operation of the Internet business of Company, its affiliates, officers, directors, employees, consultants, agents, and representatives, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You will not be compensated for any User Content. You agree that Company may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the Site, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content.
  3. PROHIBITED USES. Company imposes certain restrictions on your permissible use of the Site and the Services. You are prohibited from violating or attempting to violate any security features of the Site or Services, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of the Services, the Site, or any associated system or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site or Services, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing;” (d) using the Site or Services to send unsolicited e-mail, including, without limitation, promotions, or advertisements for products or services; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using the Services; (f) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by Company in providing the Site or Services; (g) launching or facilitating a Denial of Service attack on our service or any third parties; (h) using the Services to manipulate phone-based verification systems; (i) promoting or engaging in illegal or fraudulent activities, or any other activities that may subject Company or third parties to liability, damages, and/or violations of the law or danger; (j) harvesting or otherwise collecting information about others without their consent; (k) using strings of numbers as it is unlawful to engage two or more lines of a multi-line business; and (l) sending calls to life-line services, such as hospitals, fire, police, emergency (911) rescue, or utility-related telephone numbers. Any violation of system or network security may subject you to civil and/or criminal liability.
  4. ALLEGED VIOLATIONS. Company reserves the right to terminate your use of the Services and/or the Site. To ensure that Company provides a high-quality experience for you and for other users of the Site and the Services, you agree that Company or its representatives may access your account and records on a case-by-case basis to investigate complaints, allegations of abuse, or other unauthorized uses of the Site or the Services. Company does not intend to disclose the existence or occurrence of such an investigation unless required by law, but Company reserves the right to terminate your account or your access to the Site and Services immediately, with or without notice to you, and without liability to you, if Company believes that you have violated any of the Terms of Use, furnished Company with false or misleading information, or interfered with use of the Site or the Services by others.
  5. WARRANTY DISCLAIMER. Our Site or Services may be temporarily unavailable from time to time for maintenance or other reasons. Company assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure including phone calls not being connected, theft or destruction, unauthorized access to, or alteration of your communications.

Company is not responsible for any technical malfunction or other problems of any telephone network or service, computer system, server or provider, computer or mobile phone equipment, or software, or for any failure of email on account of technical problems or traffic congestion on the Internet, or for any combination thereof – including injury or damage to your or any other person’s computer, mobile phone, or other hardware or software – related to or resulting from the use or downloading of materials in connection with our Site or Services, including, without limitation, any software provided through our Site or Services.

Under no circumstances will Company be responsible for any loss or damage, including any loss or damage, personal injury, or death resulting from anyone’s use of our Site or Services.

THE INFORMATION, CONTENT, AND DOCUMENTS FROM OR THROUGH OUR SITE ARE PROVIDED ‘AS-IS’, ‘AS AVAILABLE’, WITH ‘ALL FAULTS’, AND ALL EXPRESS OR IMPLIED WARRANTIES ARE DISCLAIMED (INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). OUR SITE AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS, OR OTHER LIMITATIONS.

COMPANY, INCLUDING ALL OUR AFFILIATES, HAS NO LIABILITY WHATSOEVER FOR YOUR USE OF OUR SITE OR SERVICES. COMPANY CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM THE USE OF OUR SITE OR SERVICES, INCLUDING, BUT NOT LIMITED TO, RELATED SOFTWARE. COMPANY DOES NOT REPRESENT OR WARRANT THAT OUR CONTENT, SERVICES, OR ANY SOFTWARE FOUND WITHIN ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT OR SOFTWARE AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND REMOVE VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES SOMEHOW ATTRIBUTED TO OUR SITE, SERVICES, AND RELATED SOFTWARE IS DISCLAIMED.

WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT AND RELATED SOFTWARE FROM OR THROUGH OUR SITE OR SERVICES AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM OF ANY KIND THAT MAY RESULT. WE AND ALL OUR AFFILIATES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND COMPANY.

OUR SITE AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH OUR SITE OR SERVICES WILL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.

  1. LIMITATION OF LIABILITY. IN NO EVENT WILL COMPANY OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF OUR SITE, CONTENT, SERVICES, OR ANY RELATED SOFTWARE ACCESSED THROUGH OR DOWNLOADED FROM OUR SITE OR SERVICES, EVEN IF COMPANY IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, COMPANY’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR SITE AND/OR SERVICES ACCESSED DURING THE PREVIOUS MONTH OF YOUR MEMBERSHIP PRIOR TO THE EVENT GIVING RISE TO LIABILITY.
  2. THIRD PARTY SITES. From time to time in connection with your use of the Site or Services, you may have access to content items (including, but not limited to, websites) that are owned by third parties. You acknowledge and agree that Company makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third-party content, and that these Terms of Use shall not govern your use of any and all third party content.
  3. INDEMNITY. You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site, your violation of these Terms of Use, or your use of Services. Company will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
  4. COPYRIGHT. All contents of Site and Services are: Copyright © 2018- All rights reserved.
  5. SEVERABILITY; WAIVER. If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms of Use shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
  6. CHANGES TO OUR TERMS OF USE We reserve the right to change this Terms of Use at any time by giving you advance notice of the changes by email or in writing. We will also post these changes on our Site. These changes will become effective 30 days after receipt of the notice. To avoid doubt, no unilateral amendment will retroactively change agreed dispute-resolution provisions of this Terms of Use, if any, including, for example, arbitration provisions for then-pending disputes unless the parties expressly agree otherwise. Your continued use of our Site, Services, and Products after any change to this Terms of Use and our notifying you will constitute your acceptance of such change. If you do not agree with the changes to this Terms of Use, you can choose to discontinue the use of our Site, Services, and Products.
  7. ACKNOWLEDGEMENT. BY USING THE SERVICES OR ACCESSING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE AND AGREE TO BE BOUND BY THEM.